When I call my bank, the greeting now says my voice will be recorded for verification purposes. There is no opt-out.

I remain silent and refuse to speak to the bot now. I sometimes need to push buttons to get a human. The question is-- are they also recording my chatter with the human in order to collect a #voiceprint?

What’s the counter measure? Should we all use a voice disquising tool to sound like Abraham Lincoln or Elvis?

  • xkforce@lemmy.worldEnglish
    41·
    9 months ago

    You were always speaking on a recorded line with people or otherwise. A bank is going to protect itself through creating a paper trail that includes recordings of your interactions with them. The way that you “opt out” of this is to not do business with them.

    • soloActivistOPEnglish
      31·
      9 months ago

      You’ve missed the difference. The recorded line was previously for transaction records & training. The new greeting was updated to state that the recordings will be used differently – to capture your voiceprint. A voiceprint is not merely a transaction record that gets deleted when no longer useful. It’s a biometric. After exfiltration it can be used by criminals to recreate your voice.

      Of course nixing the account avoids it. But there are more clever ways. E.g. not calling. Possibly using a voice disguising algo. It’s also possible that the human-to-human chatter is not used for voiceprint capture. Certainly some banks have robots asking you pronounce certain words in the voiceprint capture process. It’s just as well possible that the bot’s menu of commands the it suggests you can use contain words used by the capture algo.