• QuarterSwede@lemmy.world
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    4 hours ago

    I take issue with these: administrative assistants, public relations specialists, airline desk staff who calm passengers with lost luggage, middle management, leadership professionals.

    These all exist because humans aren’t perfect. I haven’t read the book but it’s hard to believe the author knows anything about how businesses operate if he thinks a healthy one can be successful without those positions.

    Ex. I work for a startup that is growing rapidly and doesn’t have administrative assistants for higher levels. For the most part it’s a disaster leading to a lot of wasted time without them being as productive as they could be. AAs have skills that the regional leaders do not. It’s a symbiotic relationship.