Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

  • BearOfaTime@lemm.ee
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    10 months ago

    Tempest in a teapot.

    Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

    I frequently have something not scan, or not come up right. There’s a button for help, there’s always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.

    “I was annoyed”… That a system misreported something? If I was annoyed every time that happened I’d never not be annoyed.

    What’s with this sudden “self checkout rage bait” this week? Who’s pushing what agenda?

    • cosmic_slate@dmv.social
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      10 months ago

      I think people are far more invested in trying to find some conspiracy instead of accepting that mistakes happen, be it in code, pricing, whatever.

      The closest thing to a fix is ensuring your local consumer laws say the sticker price prevails and call it out to a supervisor if you find an issue.

      I don’t get the weirdness of the spike of self-checkout hate lately. There’s a lot of “I deserve to have a human scan items” takes that are bafflingly stupid.

      • arctickako@lemmy.world
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        10 months ago

        Or it might be that Coles and Woolies are already under investigation for price gouging all while unsurprisingly posting record profits. Most Australians have felt the really quick rise of the cost of living, and are rightly skeptical of both supermarkets which basically hold a duopoly over Australian shops. They already do a bunch of sketchy shit, what’s to stop them from doing more?

        • cosmic_slate@dmv.social
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          10 months ago

          You do realize that price gouging and profiteering is a completely different problem than showing/honoring correct prices?

          If you’re going to mash all the worlds problems into a single mistake here, might as well blame them for global warming too.

          • arctickako@lemmy.world
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            10 months ago

            Aight bud, that was to show why there’s already distrust towards both corporations. It’s not hard to see why people would be inclined to believe that Coles/Woolies are trying to fuck them over yet again.

      • Slovene@feddit.nl
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        10 months ago

        There’s a lot of "I deserve to have a human scan items” takes that are bafflingly stupid.

        I know, right? People should be glad that prices are rising while wages are stagnating and now having to do additional work to reduce cost and increase profits for corporations.

        I also don’t get the entitled assholes in restaurants. You wan’t to be waited on? Just go up to the cook directly yourself and tell them what you want to eat. And then bring it to your table that you’ve cleaned up yourself. In fact, restaurants should get rid of cooks as well. Just go to the restaurant and cook your own meal, you lazy bastards!

        • cosmic_slate@dmv.social
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          10 months ago

          So you’re a fan of continuing to support an occupation that has a high incidence rate of RSI because you want to stick it to the man and make someone swipe your bag of chips.

          You do you. That’s… really hurting the corporation there.

          • Slovene@feddit.nl
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            10 months ago

            I’m a fan of stores hiring even more cashiers and them working fewer hours (without a paycut, ofcourse; sonething like 4 day workweek) to spread out the workload and having more people employed and reducing the long lines.

            I am a fan of not replacing all the cashiers with selfcheckouts.

            I am a fan of putting mechanisms in place that reduce the incidence of RSI. Not to mention the fact that there are occupations with a high incidence of much much harsher illnesses and injuries etc.

            I am a fan of people having more free time after they get off work instead of having to spend it waiting in line for someone to finally check their items out and then having to spend a long time doing it themselves.

            And I never said it was to hurt corporations but that your comment sounded like bootlicking. But, yeah, I want cashiers because everyone only goes to the store for a single item. Nice strawman you got there.

            • cosmic_slate@dmv.social
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              10 months ago

              I stand by my original observation about the anti-self-checkout arguments since my point is being proven lol

              • Slovene@feddit.nl
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                10 months ago

                You do realize that the elderly and disabled people go shopping too, right?

                How is your point being proven? Also, read my comment again, I edited some stuff. Might edit it some more later, IDK. I mean, your only argument seems to be “high incidence of RSI and people are lazy hurr durr.”

    • mwguy@infosec.pub
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      10 months ago

      Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

      Not in software. The software is doing exactly what it was programmed to do.